Individual computers may be signed up for managed support. Managed support adds patching, software installation, operating system upgrades and a higher level of hardware support. Managed support is only available for computers with modern versions of Microsoft Windows, Macintosh OS X and Red Hat Enterprise Linux. The CSE department computing support staff will have exclusive administrative access to computers under managed support. Managed support is not available for dual-boot computers.
Managed computer support is an extra cost item that is not included in department absorbed support charges for computers not provided by the department (such as faculty workstations).
A discounted rate is available for clusters of 5 or more similar servers when they are located in the central machine room.
Full managed support is only available for computers that are not more than 4 years old. After that, the software aspects of managed support can be continued if it appears that the hardware continues to be reliable. Software problems resulting from hardware problems on computers older than 4 years old are not covered. It is recommended that solid name brand computers be purchased to minimize disruptions due to hardware problems. It is also recommended that a hardware support contract/warranty be purchased from the computer manufacturer as replacement parts and vendor provided labor are not included with managed support.
Support Charges
User support charges
Standard user: $1,000/year ($83.33/month)
Non-resident guest: $100/year ( $8.33/month)
Managed support charges
Managed workstation: $300/computer/year ($25.00/computer/month)
Managed server: $800/computer/year ($66.67/computer/month)
Managed cluster node: $150/computer/year ($12.50/computer/month)
Support charges are annual charges (July-June) billed on a monthly basis. Charges are prorated to the closest month boundary to when a person enters or leaves the department.
If a faculty member is unable to cover the costs for their research students/scientists/scholars and computers, they may consult with the department chair. The department chair will work with faculty to make sure they have availed themselves to all funding opportunities and determine if department funds can be used to cover the funding difference.
Users, covered under grants in effect at the time this policy goes into affect, will be grandfathered under the rates of the prior recharge policy. The rates charged under the prior recharge policy will be the rates budgeted on the grants. If no support was budgeted on the grant, then the grandfathering is not applicable and current rates will be charged.
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